{"id":6092,"date":"2026-01-13T16:25:12","date_gmt":"2026-01-13T16:25:12","guid":{"rendered":"https:\/\/gastora.eu\/?page_id=6092"},"modified":"2026-01-17T14:57:18","modified_gmt":"2026-01-17T14:57:18","slug":"retours-reclamations","status":"publish","type":"page","link":"https:\/\/gastora.eu\/en\/retours-reclamations\/","title":{"rendered":"Retours &amp; R\u00e9clamations"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6092\" class=\"elementor elementor-6092\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4f3af e-grid e-con-boxed e-con e-parent\" data-id=\"ca4f3af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f4a077 elementor-widget elementor-widget-heading\" data-id=\"6f4a077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Retours &amp; R\u00e9clamations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b5e387 e-grid e-con-boxed e-con e-parent\" data-id=\"6b5e387\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e81546 elementor-widget elementor-widget-text-editor\" data-id=\"1e81546\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"372\" data-end=\"397\">1. Champ d\u2019application<\/h2><p data-start=\"399\" data-end=\"640\">La pr\u00e9sente politique de retours et r\u00e9clamations s\u2019applique \u00e0 l\u2019ensemble des ventes de mat\u00e9riels et \u00e9quipements professionnels r\u00e9alis\u00e9es par <strong data-start=\"540\" data-end=\"551\">Gastora<\/strong> aupr\u00e8s de clients agissant exclusivement dans le cadre de leur activit\u00e9 professionnelle.<\/p><p data-start=\"642\" data-end=\"737\">Elle compl\u00e8te les Conditions G\u00e9n\u00e9rales de Vente et s\u2019impose \u00e0 tout Client ayant pass\u00e9 commande.<\/p><hr data-start=\"739\" data-end=\"742\" \/><h2 data-start=\"744\" data-end=\"795\">2. Vente entre professionnels \u2013 Principe g\u00e9n\u00e9ral<\/h2><p data-start=\"797\" data-end=\"869\">Les ventes r\u00e9alis\u00e9es par Gastora sont conclues <strong data-start=\"844\" data-end=\"868\">entre professionnels<\/strong>.<\/p><p data-start=\"871\" data-end=\"883\">\u00c0 ce titre :<\/p><ul data-start=\"884\" data-end=\"1062\"><li data-start=\"884\" data-end=\"928\"><p data-start=\"886\" data-end=\"928\">aucun droit de r\u00e9tractation ne s\u2019applique,<\/p><\/li><li data-start=\"929\" data-end=\"972\"><p data-start=\"931\" data-end=\"972\">les retours ne sont <strong data-start=\"951\" data-end=\"971\">pas automatiques<\/strong>,<\/p><\/li><li data-start=\"973\" data-end=\"1062\"><p data-start=\"975\" data-end=\"1062\">toute demande est trait\u00e9e <strong data-start=\"1001\" data-end=\"1019\">au cas par cas<\/strong>, selon les conditions d\u00e9finies ci-dessous.<\/p><\/li><\/ul><hr data-start=\"1064\" data-end=\"1067\" \/><h2 data-start=\"1069\" data-end=\"1107\">3. Absence de droit de r\u00e9tractation<\/h2><p data-start=\"1109\" data-end=\"1239\">Conform\u00e9ment \u00e0 la r\u00e9glementation applicable aux ventes entre professionnels, le Client ne b\u00e9n\u00e9ficie d\u2019aucun droit de r\u00e9tractation.<\/p><p data-start=\"1241\" data-end=\"1288\">Toute commande valid\u00e9e est ferme et d\u00e9finitive.<\/p><hr data-start=\"1290\" data-end=\"1293\" \/><h2 data-start=\"1295\" data-end=\"1333\">4. Conditions de retour acceptables<\/h2><p data-start=\"1335\" data-end=\"1420\">Un retour peut \u00eatre exceptionnellement accept\u00e9 <strong data-start=\"1382\" data-end=\"1396\">uniquement<\/strong> dans les cas suivants :<\/p><ul data-start=\"1422\" data-end=\"1584\"><li data-start=\"1422\" data-end=\"1464\"><p data-start=\"1424\" data-end=\"1464\">erreur de r\u00e9f\u00e9rence imputable \u00e0 Gastora,<\/p><\/li><li data-start=\"1465\" data-end=\"1508\"><p data-start=\"1467\" data-end=\"1508\">produit livr\u00e9 non conforme \u00e0 la commande,<\/p><\/li><li data-start=\"1509\" data-end=\"1584\"><p data-start=\"1511\" data-end=\"1584\">produit endommag\u00e9 lors du transport (sous r\u00e9serve de r\u00e9serves conformes).<\/p><\/li><\/ul><p data-start=\"1586\" data-end=\"1638\">Aucun retour ne sera accept\u00e9 dans les cas suivants :<\/p><ul data-start=\"1639\" data-end=\"1835\"><li data-start=\"1639\" data-end=\"1669\"><p data-start=\"1641\" data-end=\"1669\">changement d\u2019avis du Client,<\/p><\/li><li data-start=\"1670\" data-end=\"1701\"><p data-start=\"1672\" data-end=\"1701\">erreur de commande du Client,<\/p><\/li><li data-start=\"1702\" data-end=\"1745\"><p data-start=\"1704\" data-end=\"1745\">produit command\u00e9 sur mesure ou configur\u00e9,<\/p><\/li><li data-start=\"1746\" data-end=\"1792\"><p data-start=\"1748\" data-end=\"1792\">produit utilis\u00e9, install\u00e9 ou mis en service,<\/p><\/li><li data-start=\"1793\" data-end=\"1835\"><p data-start=\"1795\" data-end=\"1835\">produit retourn\u00e9 incomplet ou endommag\u00e9.<\/p><\/li><\/ul><hr data-start=\"1837\" data-end=\"1840\" \/><h2 data-start=\"1842\" data-end=\"1896\">5. R\u00e9ception des marchandises et r\u00e9serves transport<\/h2><p data-start=\"1898\" data-end=\"1976\">Lors de la livraison, le Client est tenu de v\u00e9rifier l\u2019\u00e9tat de la marchandise.<\/p><p data-start=\"1978\" data-end=\"2056\">Toute anomalie (colis endommag\u00e9, produit cass\u00e9, manquant) doit faire l\u2019objet :<\/p><ul data-start=\"2057\" data-end=\"2203\"><li data-start=\"2057\" data-end=\"2131\"><p data-start=\"2059\" data-end=\"2131\">de <strong data-start=\"2062\" data-end=\"2106\">r\u00e9serves \u00e9crites, pr\u00e9cises et d\u00e9taill\u00e9es<\/strong> sur le bon de livraison,<\/p><\/li><li data-start=\"2132\" data-end=\"2203\"><p data-start=\"2134\" data-end=\"2203\">puis d\u2019une confirmation \u00e9crite adress\u00e9e \u00e0 Gastora sous <strong data-start=\"2189\" data-end=\"2202\">48 heures<\/strong>.<\/p><\/li><\/ul><p data-start=\"2205\" data-end=\"2287\">\u00c0 d\u00e9faut de r\u00e9serves conformes, la marchandise sera r\u00e9put\u00e9e accept\u00e9e sans r\u00e9serve.<\/p><hr data-start=\"2289\" data-end=\"2292\" \/><h2 data-start=\"2294\" data-end=\"2330\">6. Proc\u00e9dure de demande de retour<\/h2><p data-start=\"2332\" data-end=\"2413\">Toute demande de retour doit \u00eatre effectu\u00e9e <strong data-start=\"2376\" data-end=\"2412\">avant tout renvoi de marchandise<\/strong>.<\/p><p data-start=\"2415\" data-end=\"2482\">Le Client doit contacter Gastora via la page Contact en pr\u00e9cisant :<\/p><ul data-start=\"2483\" data-end=\"2618\"><li data-start=\"2483\" data-end=\"2507\"><p data-start=\"2485\" data-end=\"2507\">le num\u00e9ro de commande,<\/p><\/li><li data-start=\"2508\" data-end=\"2543\"><p data-start=\"2510\" data-end=\"2543\">la r\u00e9f\u00e9rence du produit concern\u00e9,<\/p><\/li><li data-start=\"2544\" data-end=\"2576\"><p data-start=\"2546\" data-end=\"2576\">le motif pr\u00e9cis de la demande,<\/p><\/li><li data-start=\"2577\" data-end=\"2618\"><p data-start=\"2579\" data-end=\"2618\">des photos en cas de produit endommag\u00e9.<\/p><\/li><\/ul><p data-start=\"2620\" data-end=\"2688\">Aucun retour ne sera accept\u00e9 sans accord \u00e9crit pr\u00e9alable de Gastora.<\/p><hr data-start=\"2690\" data-end=\"2693\" \/><h2 data-start=\"2695\" data-end=\"2720\">7. Modalit\u00e9s de retour<\/h2><p data-start=\"2722\" data-end=\"2753\">Lorsque le retour est accept\u00e9 :<\/p><ul data-start=\"2755\" data-end=\"2905\"><li data-start=\"2755\" data-end=\"2816\"><p data-start=\"2757\" data-end=\"2816\">le produit doit \u00eatre retourn\u00e9 dans son emballage d\u2019origine,<\/p><\/li><li data-start=\"2817\" data-end=\"2854\"><p data-start=\"2819\" data-end=\"2854\">complet, non utilis\u00e9, non install\u00e9,<\/p><\/li><li data-start=\"2855\" data-end=\"2905\"><p data-start=\"2857\" data-end=\"2905\">accompagn\u00e9 de tous ses accessoires et documents.<\/p><\/li><\/ul><p data-start=\"2907\" data-end=\"2933\">Les frais de retour sont :<\/p><ul data-start=\"2934\" data-end=\"3075\"><li data-start=\"2934\" data-end=\"2991\"><p data-start=\"2936\" data-end=\"2991\">\u00e0 la charge du Client, sauf erreur imputable \u00e0 Gastora,<\/p><\/li><li data-start=\"2992\" data-end=\"3075\"><p data-start=\"2994\" data-end=\"3075\">\u00e0 la charge du Client en cas de refus du transporteur pour cause d\u2019accessibilit\u00e9.<\/p><\/li><\/ul><hr data-start=\"3077\" data-end=\"3080\" \/><h2 data-start=\"3082\" data-end=\"3121\">8. Produits endommag\u00e9s ou d\u00e9fectueux<\/h2><p data-start=\"3123\" data-end=\"3174\">En cas de produit d\u00e9fectueux ou endommag\u00e9 reconnu :<\/p><ul data-start=\"3176\" data-end=\"3228\"><li data-start=\"3176\" data-end=\"3189\"><p data-start=\"3178\" data-end=\"3189\">un \u00e9change,<\/p><\/li><li data-start=\"3190\" data-end=\"3207\"><p data-start=\"3192\" data-end=\"3207\">une r\u00e9paration,<\/p><\/li><li data-start=\"3208\" data-end=\"3228\"><p data-start=\"3210\" data-end=\"3228\">ou un remplacement<\/p><\/li><\/ul><p data-start=\"3230\" data-end=\"3308\">pourra \u00eatre propos\u00e9, selon les conditions du fabricant et la nature du d\u00e9faut.<\/p><p data-start=\"3310\" data-end=\"3369\">Aucun remboursement ne sera effectu\u00e9 sans accord pr\u00e9alable.<\/p><hr data-start=\"3371\" data-end=\"3374\" \/><h2 data-start=\"3376\" data-end=\"3404\">9. Exclusions sp\u00e9cifiques<\/h2><p data-start=\"3406\" data-end=\"3456\">Sont notamment exclus de toute reprise ou retour :<\/p><ul data-start=\"3457\" data-end=\"3633\"><li data-start=\"3457\" data-end=\"3509\"><p data-start=\"3459\" data-end=\"3509\">les produits fabriqu\u00e9s ou configur\u00e9s \u00e0 la demande,<\/p><\/li><li data-start=\"3510\" data-end=\"3569\"><p data-start=\"3512\" data-end=\"3569\">les produits d\u2019hygi\u00e8ne ou de contact alimentaire ouverts,<\/p><\/li><li data-start=\"3570\" data-end=\"3593\"><p data-start=\"3572\" data-end=\"3593\">les pi\u00e8ces d\u00e9tach\u00e9es,<\/p><\/li><li data-start=\"3594\" data-end=\"3633\"><p data-start=\"3596\" data-end=\"3633\">les produits sold\u00e9s ou en d\u00e9stockage.<\/p><\/li><\/ul><hr data-start=\"3635\" data-end=\"3638\" \/><h2 data-start=\"3640\" data-end=\"3661\">10. Responsabilit\u00e9<\/h2><p data-start=\"3663\" data-end=\"3706\">Gastora ne saurait \u00eatre tenue responsable :<\/p><ul data-start=\"3707\" data-end=\"3859\"><li data-start=\"3707\" data-end=\"3747\"><p data-start=\"3709\" data-end=\"3747\">d\u2019une mauvaise utilisation du produit,<\/p><\/li><li data-start=\"3748\" data-end=\"3782\"><p data-start=\"3750\" data-end=\"3782\">d\u2019une installation non conforme,<\/p><\/li><li data-start=\"3783\" data-end=\"3809\"><p data-start=\"3785\" data-end=\"3809\">d\u2019un d\u00e9faut d\u2019entretien,<\/p><\/li><li data-start=\"3810\" data-end=\"3859\"><p data-start=\"3812\" data-end=\"3859\">de dommages indirects ou pertes d\u2019exploitation.<\/p><\/li><\/ul><hr data-start=\"3861\" data-end=\"3864\" \/><h2 data-start=\"3866\" data-end=\"3886\">11. Remboursement<\/h2><p data-start=\"3888\" data-end=\"3944\">Lorsqu\u2019un remboursement est exceptionnellement accord\u00e9 :<\/p><ul data-start=\"3946\" data-end=\"4148\"><li data-start=\"3946\" data-end=\"4032\"><p data-start=\"3948\" data-end=\"4032\">il est effectu\u00e9 par le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande,<\/p><\/li><li data-start=\"4033\" data-end=\"4096\"><p data-start=\"4035\" data-end=\"4096\">dans un d\u00e9lai maximum de 14 jours apr\u00e8s validation du retour,<\/p><\/li><li data-start=\"4097\" data-end=\"4148\"><p data-start=\"4099\" data-end=\"4148\">apr\u00e8s v\u00e9rification de l\u2019\u00e9tat du produit retourn\u00e9.<\/p><\/li><\/ul><hr data-start=\"4150\" data-end=\"4153\" \/><h2 data-start=\"4155\" data-end=\"4200\">12. Acceptation de la politique de retours<\/h2><p data-start=\"4202\" data-end=\"4329\">Toute commande pass\u00e9e sur le site implique l\u2019acceptation pleine et enti\u00e8re de la pr\u00e9sente politique de retours et r\u00e9clamations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17d600c7 e-grid e-con-boxed e-con e-parent\" data-id=\"17d600c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35127508 elementor-widget elementor-widget-heading\" data-id=\"35127508\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous n\u2019avez pas trouv\u00e9 votre r\u00e9ponse ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f507cfb elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5f507cfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/gastora.eu\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Nous contacter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Retours &amp; R\u00e9clamations 1. Champ d\u2019application La pr\u00e9sente politique de retours et r\u00e9clamations s\u2019applique \u00e0 l\u2019ensemble des ventes de mat\u00e9riels et \u00e9quipements professionnels r\u00e9alis\u00e9es par Gastora aupr\u00e8s de clients agissant exclusivement dans le cadre de leur activit\u00e9 professionnelle. Elle compl\u00e8te les Conditions G\u00e9n\u00e9rales de Vente et s\u2019impose \u00e0 tout Client ayant pass\u00e9 commande. 2. Vente [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6092","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retours &amp; R\u00e9clamations - Gastora<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retours &amp; R\u00e9clamations - Gastora\" \/>\n<meta property=\"og:description\" content=\"Retours &amp; R\u00e9clamations 1. Champ d\u2019application La pr\u00e9sente politique de retours et r\u00e9clamations s\u2019applique \u00e0 l\u2019ensemble des ventes de mat\u00e9riels et \u00e9quipements professionnels r\u00e9alis\u00e9es par Gastora aupr\u00e8s de clients agissant exclusivement dans le cadre de leur activit\u00e9 professionnelle. Elle compl\u00e8te les Conditions G\u00e9n\u00e9rales de Vente et s\u2019impose \u00e0 tout Client ayant pass\u00e9 commande. 2. 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Champ d\u2019application La pr\u00e9sente politique de retours et r\u00e9clamations s\u2019applique \u00e0 l\u2019ensemble des ventes de mat\u00e9riels et \u00e9quipements professionnels r\u00e9alis\u00e9es par Gastora aupr\u00e8s de clients agissant exclusivement dans le cadre de leur activit\u00e9 professionnelle. Elle compl\u00e8te les Conditions G\u00e9n\u00e9rales de Vente et s\u2019impose \u00e0 tout Client ayant pass\u00e9 commande. 2. 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